How to make a claim
Our gadget insurance policies are affordable, flexible, and ensure that you can easily protect the items that you really care about. As we recognise that needing to make an insurance claim for one of your favourite and most-used items can be frustrating or distressing, we are dedicated to ensuring that our claims process is as straightforward, efficient, and fuss-free as possible
MAKE YOUR CLAIM IN 3 EAST STEPS...
1.
CHECK YOUR POLICY SCHEDULE
Look at the cover details section to confirm the insurer name
2.
CONTACT
CLAIMS
Start the process of making your claim by contacting the claims advisors
3.
IMPORTANT INFORMATION
Be sure to read the important information below
Zenith Insurance Plc
For a policy number starting with SC
|
Call 0203 794 9300 |
|
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Email our advisors supercoverclaims@directgroup.co.uk |
Bastion Insurance Services Ltd
For a policy number starting with BA
|
Call 0345 074 4810 |
|
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Email our advisors
|
|
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Claims Portal bastion.davies-group.com |
Important notes
Please note, if your gadget was stolen or has been lost, you should also take the following steps:
Evidence
of ownership will need to be provided to the insurer
Report
the theft / accidental loss within 24hours of discovery to your airtime provider
Report
theft / accidental loss within 48 hours of discovery to the Police and obtain
a crime reference number
If
the incident happened outside of the UK, please notify the claims administrator
within 48 hours of returning to the UK
Review
your policy wording for further details.